Conditions Générales de Vente

Version 1.0 — effective 21 May 2026

"Service": refers to the Kiwisio software platform accessible at https://www.kiwisio.fr.

"Customer": refers to any individual using the Service, whether as a private employer or home-based employee, who has subscribed to a paid subscription to the Service.

"Seller": refers to Kevalco, a SAS company with a share capital of €2,500.00, registered under 994 157 576 R.C.S. Laroche-sur-yon, with its registered office at 4 Le Pommeragu, 85260 Montreverd, France.

These General Terms of Sale (GTS) govern the contractual relationship between the Seller and the Customer in the context of the sale of subscriptions to the Kiwisio Service. They supplement the General Terms of Use of the Service.

The applicable rates are those in force at the time of subscription. They are expressed in euros inclusive of all taxes (VAT included) and are available on our dedicated page.

The Seller reserves the right to modify its rates at any time. New rates will apply at the next subscription renewal.

Subscribing to a plan is done online at https://www.kiwisio.fr through the following process:

• Create a user account
• Select the desired plan from the "Subscription" tab in your profile
• Enter billing information
• Accept these GTS
• Secure payment

Validation of the order constitutes acceptance of the prices and descriptions of the services offered. A subscription confirmation is sent to the Customer by email.

Payment is made by credit card or any other payment method accepted by the Seller. Payment is due immediately upon subscription. Payments are processed by Stancer; the Customer's banking details are never stored by the Seller.

For recurring subscriptions, the Customer authorises automatic debit of their payment method at each billing period (monthly or annual, depending on the chosen plan).

In the event of non-payment, the Service will be suspended after a formal notice that has remained without effect for 8 days. The Customer's data will be retained for a further 30 days before permanent deletion.

In accordance with article L221-18 of the French Consumer Code, the Customer has 14 calendar days from the date of subscription to exercise their right of withdrawal, without having to provide reasons.

To exercise this right, the Customer must notify their decision by email to hello@kevalco.com before the deadline expires. In the event of withdrawal, a refund will be issued within 14 days.

However, if the Customer has expressly requested that the Service begin before the end of the withdrawal period and the Service has been fully performed, they lose their right of withdrawal in accordance with article L221-28 of the French Consumer Code.

Access to the Service is provided immediately after payment validation and creation of the Customer account.

The Service is available 24/7, subject to scheduled maintenance operations which will be notified to Customers in advance.

The Seller undertakes to ensure a Service availability of 99.5% on a monthly basis, excluding scheduled maintenance and force majeure events.

The Seller warrants that the Service conforms to the specifications described on https://www.kiwisio.fr.

The Seller shall not be held liable for indirect damages such as loss of revenue, personal inconvenience, loss of profit or anticipated savings.

The Seller's liability is limited to the amounts actually paid by the Customer under the current subscription.

The Seller regularly backs up data and undertakes to maintain a level of service compatible with daily use. Export features may be offered as the service evolves.

The Customer may cancel their subscription at any time from their account or by contacting support at hello@kevalco.com.

Cancellation takes effect at the end of the current subscription period. No pro-rata refund is made, except in the case of the legal right of withdrawal.

In the event of a serious breach of contractual obligations, the Seller may cancel the subscription after a formal notice that has remained without effect for 8 days.

The Customer's data is deleted within 30 days following the effective cancellation, except where required by law (billing data retained for 10 years).

An invoice is issued for each payment and sent to the Customer by email.

Invoices are retained for 10 years in accordance with legal obligations.

Invoices include all mandatory legal information (SIRET, VAT number, etc.).

Technical support is available by email at hello@kevalco.com.

Complaints may be submitted by email or via the contact form available on the website. We undertake to respond to any request within 48 business hours.

In the event of a dispute, the parties will endeavour to find an amicable resolution before taking any legal action.

The processing of personal and billing data is governed by our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR). The Customer has the right to access, rectify, delete and port their data by contacting hello@kevalco.com.

These GTS are governed by French law.

In the event of a dispute, the parties will endeavour to find an amicable resolution within 30 days of the dispute being notified. Failing that, the dispute will be brought before the Tribunal de commerce de La Roche/Yon.

Subscriptions are taken out for a monthly or annual period, depending on the plan chosen by the Customer at the time of subscription.

Automatic renewal: Unless cancelled by the Customer before the renewal date, the subscription renews automatically for an identical period. The corresponding payment will be automatically charged to the registered payment method.

The Customer will be notified by email at least 7 days before each renewal date. They may disable automatic renewal at any time from their account or by contacting support.

The Seller reserves the right to modify these GTS at any time to adapt them to changes in the Service or legislative or regulatory changes.

Customers will be notified of any significant changes by email, with 30 days' notice before the new terms come into effect.

If the Customer disagrees with the new terms, they may cancel their subscription as set out in Article 9, without penalty.

The Seller shall not be held liable for the non-performance of its contractual obligations in the event of force majeure, as defined by French case law.

Events considered as force majeure include, in particular: natural disasters, wars, riots, strikes affecting essential third-party services, major internet infrastructure failures, large-scale cyberattacks, or any other external, unforeseeable, and irresistible circumstance.

If the force majeure situation persists beyond 30 days, either party may terminate the contract without penalty, with a pro-rata refund for the unused period.

In accordance with articles L611-1 et seq. of the French Consumer Code, the Customer has the right to refer a matter free of charge to a consumer mediator for the amicable resolution of any dispute relating to the performance of these GTS.

The designated mediator is:

• CM2C — 49 rue de Ponthieu, 75008 Paris
• Email: litiges@cm2c.net
• Website: https://www.cm2c.net/declarer-un-litige.php

Recourse to mediation is optional. The Customer may also refer the matter to the competent courts as set out in Article 13.

These GTS are supplemented by the following documents, also available on the website:

• General Terms of Use (GTU): governing access to and use of the Service
• Privacy Policy: detailing the processing of personal data and Users' rights