Conditions Générales d'Utilisation

Version 1.0 effective 21 May 2026

"Service": refers to the Kiwisio software platform accessible at https://www.kiwisio.fr, enabling the connection between private employers and home-based employees.

"User": refers to any individual using the Service, whether as a private employer or home-based employee.

"Client": refers to the User of the Service, whether on a free account or a paid subscription.

"Publisher": refers to Kevalco, a SAS company with a share capital of €2,500.00, registered under 994 157 576 R.C.S. La Roche sur yon, with its registered office at 4 Le Pommeragu, 85260 Montreverd, France.

These Terms of Use (ToU) govern the use of the Kiwisio Service provided by Kevalco. The Service enables users to manage their domestic employment contracts, schedule interventions, and coordinate exchanges between employers and employees.

Use of the Service implies full and unconditional acceptance of these ToU. The User declares having read these terms and accepts them explicitly at registration. In the event of modification of the ToU, the User will be informed and must accept the new terms to continue using the Service. If the User disagrees, they must refrain from using the Service.

Access to the Service is restricted to individuals aged 18 or over. By registering, the User declares having reached this age.

Access requires prior registration and the creation of a user account. The User agrees to provide accurate information and keep it up to date.

The Service is accessible via web browser and via the Kiwisio mobile application (iOS and Android). These ToU apply regardless of the platform used.

The account is strictly personal and non-transferable. The User agrees not to share it with third parties. Each person must have their own account.

The User is responsible for the confidentiality of their login credentials and agrees not to share them with third parties.

Suspension and deletion of access: The Publisher reserves the right to suspend or delete access to the Service without notice in the event of:

• Violation of these ToU or fraudulent use of the Service
• Activities likely to compromise the security or stability of the Service
• Request from an administrative or judicial authority

Non-payment of a subscription does not result in account suspension: it results in a return to the free plan under the terms described in Article 11.

In the event of suspension for non-compliance with the ToU, the User will be notified by email and will have 8 days to comply. Otherwise, the account may be permanently deleted.

The User agrees to use the Service in accordance with its purpose, these ToU, and the regulations applicable to domestic employment, in particular the declaration obligations related to the CESU scheme.

It is prohibited to use the Service to:

• Distribute illegal, defamatory, or indecent content
• Infringe on the rights of third parties
• Attempt to circumvent the security measures of the Service
• Use the Service for unauthorized commercial purposes

Any conduct contrary to these obligations that is likely to damage the reputation or credibility of the Service may result in account suspension or termination without notice or refund.

Publication: Any authenticated User may publish listings in the context of domestic employment matching. The number of simultaneously active listings is limited by type: 1 employee service offer, and 3 employer search listings.

Renewal: Listings have a limited validity period. Employer search listings must be renewed every 14 days; employee service offer listings every 30 days. A listing not renewed becomes inactive upon expiry.

Content: It is prohibited to include in a listing direct personal data (phone number, precise address, email, social media) that would allow a User to be contacted outside the Service. Only the city and postal code are displayed publicly. The author's contact details are only accessible to another User after mutual acceptance of a contact request. The content of a listing must also remain courteous and respectful towards other Users.

Retention: Listings deleted by their author are retained for a maximum of 1 year. Inactive listings that have not been deleted are retained for a maximum of 180 days after their expiry.

Contact requests: Any User may initiate a contact request. An unanswered request expires automatically after 30 days. After 5 consecutive refusals from the same sender, any new request from that sender is automatically refused.

Privacy: Each User may restrict contact requests to their listings only. In this case, their profile is not visible in search results.

Message content: Exchanges via the messaging system must remain professional and respectful. Any illegal, harassing, discriminatory, or abusive content is prohibited.

Blocking: A User may block another User at any time. The conversation is deleted on the blocker's side and hidden on the blocked user's side.

Message retention: Active conversations are retained for 2 years after the last message. Archived or blocked conversations are retained for 90 days after archiving or blocking, then permanently deleted.

Internal contacts: A User may add another User to their contact book via a listing, a QR code, or a short code. Connecting requires explicit acceptance from both parties, except for QR codes which constitute mutual acceptance.

External contacts: A User may save in their contact book people who do not use the Service (name, email, phone, address). This data is entered under the User's sole responsibility, in the context of their employment relationship. The User undertakes to enter only accurate data and to have obtained the consent of the person concerned where necessary.

Third-party data responsibility: Personal data entered by a User concerning a third party is the responsibility of that User. The Publisher acts as a data processor for such data. Any third party wishing to exercise their GDPR rights over data concerning them must contact the User directly. The Publisher may nonetheless anonymise such data upon justified request.

Listing moderation: Published listings undergo automated pre-screening by an artificial intelligence tool before going live. A listing flagged by this tool as potentially non-compliant with these ToU is submitted to an administrator for validation before any final rejection: the AI alone cannot reject a listing without human confirmation. Additional human checks, including spot checks, may also be carried out on listings that have already been published.

Reporting: Any User may report a message or a listing. Reports are handled by the moderation team and retained for 1 year after closure.

Sanctions: In the event of abusive behaviour, the Publisher may issue a warning, temporarily or permanently suspend the account. Suspension or permanent deletion of an account for proven abuse may occur without notice. No refund of the current subscription may be claimed in such cases. This clause is reminded to the User upon any warning.

Data collected: The Service collects data necessary for its operation: name, email, optional phone number, location (city and postal code), skills, availability, and message exchanges. In the context of electronic contract signing, the IP address and user-agent of each signing action are also collected on the basis of legitimate interest (probative value, eIDAS compliance) and are only accessible in the event of a dispute.

Rights: In accordance with the GDPR, the User has the right to access, rectify, delete, limit, object to, and port their data by contacting the data controller at hello@kevalco.com (GDPR contact).

Right to erasure: The User may request the deletion of their account and all their data from their account settings. Data is masked immediately and permanently deleted within 30 days. A confirmation email is sent to the User when the request is made.

Retention periods by data type:

• Active conversations: 2 years after the last message
• Archived or blocked conversations: 90 days after archiving or blocking
• Resolved contact requests: 90 days after resolution
• Deleted listings: 1 year after deletion
• Inactive listings: 180 days after expiry
• Closed moderation reports: 1 year after closure
• Signing audit log (IP, user-agent): 5 years after the signing date
• Signed contracts (PDF): 5 years after the signing date
• Billing data: 10 years (legal accounting obligation)

Security: The Publisher implements all appropriate technical and organisational measures to ensure the security and confidentiality of personal data, including encryption of sensitive data, access control, and system monitoring.

Breach notification: In the event of a breach likely to result in a high risk to the rights and freedoms of Users, the Publisher will notify the affected individuals within 72 hours of discovering the breach, in accordance with the GDPR.

Sub-processors: The Service uses the following technical service providers, who may process personal data:

• Brevo (Sendinblue SAS, France) : transactional email sending
• OVH SAS (France) : hosting and file storage
• Stancer (France) : payment processing on the website
• Mistral AI (France) : natural language processing
• Apple Inc. (United States) : payment processing for subscriptions
• Google LLC (United States) : payment processing for subscriptions
• Adapty Tech Inc. (United States) : technical management of mobile

Apple and Google act as independent data controllers for the payment data collected via their respective platforms. The other providers listed above act as sub-processors and are bound by confidentiality and security obligations compliant with the GDPR.

Data transfers: The Publisher may use service providers some of which may be located outside the European Union. Transfers are then governed by the standard contractual clauses approved by the European Commission or any other mechanism compliant with the GDPR.

Use of the Service may be subject to payment of a subscription at the current rates available on the website.

Prices are expressed in euros inclusive of all taxes. The Publisher reserves the right to modify its rates at any time, subject to 30 days' notice.

Subscription from the website: Payment is made by credit card. Payments are processed by Stancer; the User's banking details are never stored by the Publisher. The subscription is automatically renewed at its expiry date, unless cancelled by the User from their user account before the end of the current period.

Subscription from the mobile applications: Subscriptions taken out from the iOS or Android application are processed by Apple and Google respectively, in accordance with the conditions specific to each platform. These subscriptions are automatically renewed and their cancellation is carried out exclusively from the User's Apple or Google account settings, and not from the Kiwisio user account. The applicable rates may differ from those charged on the website.

Cancellation: Cancellation takes effect at the end of the already-paid period. No pro-rata refund is made. Full details are set out in the General Terms of Sale.

Non-payment: In the event of a payment failure, the Publisher attempts to resolve it during a 3-day grace period, regardless of the subscription platform. If not resolved within this period, the subscription expires and the User retains access to their account with the features of the free plan, without any suspension or deletion of their account.

The Service, its content, and all its components are protected by copyright, trademark law, and other intellectual property rights. Any reproduction, representation, adaptation, or exploitation, even partial, is prohibited without prior written authorisation from the Publisher.

Service availability: The Publisher strives to ensure the availability and proper functioning of the Service 24/7, with an availability target of 99%. However, the Publisher cannot guarantee absolute availability and reserves the right to temporarily interrupt the Service for maintenance, updates, or in exceptional circumstances.

Scheduled maintenance: Scheduled maintenance operations will, where possible, be carried out outside normal business hours and Users will be notified at least 48 hours in advance by email or via a notification in the Service.

Limitation of liability: The Publisher shall not be held liable for indirect damages such as loss of revenue, loss of data, or harm resulting from the use or inability to use the Service. In any event, the Publisher's liability is limited to the total amount paid by the User in the 12 months preceding the event giving rise to liability.

User liability: The User is solely responsible for their use of the Service, the data they enter, and its compliance with applicable legislation. The Publisher reserves the right to take civil liability action against any User whose conduct causes harm to the Service or its Users.

Disputes between Users: The Publisher acts as a technical intermediary and is not a party to the employment contracts established between Users. It cannot be held liable for disputes arising between them, including disputes related to the performance or termination of an employment contract, unpaid wages, or non-compliance with CESU obligations. The Publisher does not guarantee the identity, solvency, or reliability of Users connected through the Service. In the event of a dispute between Users governed by employment law, the appropriate channels are the Labour Tribunal (Conseil de prud'hommes), URSSAF, or any competent mediation procedure.

The User may terminate their account at any time from their account settings or by contacting support at hello@kevalco.com.

The Publisher may terminate access to the Service in the event of non-compliance with these ToU, after a formal notice that has remained without effect for 8 days.

Inactive accounts: In the absence of a login for 150 days (unless a subscription is active), the following procedure applies:

• At 150 days of inactivity: a warning email is sent
• Without a login within the following 30 days: the account is deactivated (login disabled)
• Without reactivation within 90 days of deactivation: the account is permanently deleted

Reactivation of a deactivated account is possible by contacting support before permanent deletion.

Upon termination or deletion, the User's data is deleted within 30 days, except where otherwise required by law (billing data retained for 10 years).

The Service is hosted by OVH SAS, located at 2 rue Kellermann, 59100 Roubaix, France, telephone: +33 9 72 10 10 07.

The Publisher performs regular data backups to ensure service continuity and information protection.

In accordance with the GDPR, the User has the right to data portability. They may request the export of their data in a structured and commonly used format by contacting hello@kevalco.com.

The Publisher undertakes to respond to any data export request within a maximum of 30 days of receiving the request.

These ToU are governed by French law. In the event of a dispute, and in the absence of an amicable resolution, the Tribunal de commerce de La Roche/Yon shall have sole jurisdiction.

Consumer mediation: In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, the Publisher offers a consumer mediation scheme. If a dispute with the customer service team cannot be resolved, the User may refer the matter free of charge to the mediator:

• CM2C, 49 rue de Ponthieu, 75008 Paris
• Email: litiges@cm2c.net
• Website: https://www.cm2c.net/declarer-un-litige.php

Recourse to mediation is optional.

The Publisher reserves the right to modify these ToU at any time to adapt them to changes in the Service or legislative or regulatory changes.

Users will be informed of any significant changes to the ToU by email to the address associated with their account, with 30 days' notice before the new terms come into effect.

Continued use of the Service after the new ToU come into effect constitutes acceptance of the new terms. If the User disagrees, they must stop using the Service and may request the deletion of their account.

The Publisher shall not be held liable for the non-performance of its obligations in the event of force majeure, as defined by French case law.

Events considered as force majeure include, in particular: natural disasters, wars, riots, strikes affecting essential third-party services, internet infrastructure failures, large-scale cyberattacks, or any other external, unforeseeable, and irresistible circumstance.

In the event of force majeure, the Publisher will inform Users as soon as possible and will endeavour to restore the Service as quickly as possible.

These ToU are supplemented by the following documents, also accessible on the website:

• Privacy Policy: detailing the processing of personal data and Users' rights

The Service uses only cookies and local storage data strictly necessary for its operation:

• Session cookie: maintaining authentication for the duration of the session
• Display language: memorising the language detected or chosen by the User
• Consent choice: recording the User's response to the consent banner
• Native app detection: identifying access from the Kiwisio mobile application
• Listing view measurement: anonymous identifier, retained for 1 year, preventing multiple counting of a single visitor viewing the same listing
• One-off features: technical tokens linked to specific features (blog post feedback, early access, referent invitation)

No tracking, advertising, or behavioural analytics cookies are placed. The audience analytics tool used (Plausible Analytics) operates without cookies. The User's consent is not required for these strictly necessary cookies, but information is presented in accordance with the principle of transparency.

For any questions regarding these ToU or the use of the Service, the User may contact the Publisher by the following means:

• By email: hello@kevalco.com
• Via the contact form available on the website https://www.kiwisio.fr

Response time: We undertake to respond to any request within 48 business hours.